Use of technology in ADR: A case for Online Dispute Resolution (ODR)
Introduction of Alternative Dispute Resolution (ADR) in dispute redressal mechanism is a revolutionary step in itself. The primary objective of alternative dispute resolution (ADR) is to resolve disputes between parties in a friendly manner with minimal involvement of the judiciary. ADR is more cost-effective, faster, and more accessible than traditional dispute resolution methods, such as litigation. Recently, technology has penetrated in the ADR space, and has led to the birth of Online Dispute Resolution Platforms. ODR is a method of resolving disputes using technology, specifically the internet and other digital communication tools. It is used to settle disputes that arise in a variety of contexts, including e-commerce transactions, online services, and other forms of online interactions. The benefit is that technology plays a significant role in facilitating faster communication and helping prevent and manage disputes. ODR typically involves a third-party neutral platform that fa